Privacy Policy for Roof + Roost

Last Updated: 8/1/2026

At Roof + Roost, we are committed to protecting the privacy and security of our customers and site visitors. This policy explains how we collect, use, and protect your personal information when you visit www.roofandroost.co.uk.

1. Information We Collect

To fulfill your order, you must provide us with certain information, such as:

  • Contact Information: Your name, email address, and phone number.

  • Delivery Information: Your shipping and billing addresses.

  • Payment Information: Payment details are processed securely through our payment gateways (e.g., Shopify Payments, PayPal, Stripe). We do not store your full credit card details.

  • Device Information: We automatically collect certain information about your device, including your IP address and how you interact with our site (using cookies).

2. Why We Need Your Information

We use your information for the following purposes:

  • Order Fulfillment: To process your payment, arrange shipping, and provide you with invoices/order confirmations.

  • Customer Support: To respond to your enquiries or sourcing requests.

  • Marketing (Optional): If you sign up for our newsletter, we will send you updates on new drops and "Things We Love." You can opt-out at any time.

  • Legal Obligations: To comply with tax laws or court orders if necessary.

3. Information Sharing and Disclosure

We value your privacy and only share your information with trusted third parties necessary to run our business:

  • Service Providers: We share your address and contact details with delivery partners (e.g., Royal Mail, DPD) to deliver your vintage finds.

  • Platform Providers: Our store is hosted on Squarespace, which provides the e-commerce platform that allows us to sell our products to you.

  • Compliance with Laws: We may share information if required by law or to protect our rights.

4. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations (such as tax records). We generally keep data for 7 years.

5. Your Rights

If you reside in the UK or the EU, you have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.

  • Change, Restrict, Delete: You may also have rights to change, restrict our use of, or delete your personal information.

  • Complaints: If you have a concern about our use of your information, you have the right to do so with the Information Commissioner’s Office (ICO).

6. Cookies

Our website uses cookies to distinguish you from other users and to keep track of your shopping cart. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of the site.

7. Contact Us

For purposes of the UK Data Protection Act, I, Kristen Lockley, am the data controller of your personal information. If you have any questions or concerns, you may contact me at:

Email: hello@roofandroost.co.uk Address: The Old Hall, Church Lane, Mavesyn Ridware, Staffordshire, WS15 3QE.